Emily K Chen

Emily K Chen

VP of Product. Fintech, AI, identity infrastructure. Sydney.


About

Doing fintech product in Sydney, mostly B2B. I’ve worked across wealth, financial markets, payments and banking, with companies and products at different stages. These days, I’m focused on financial crime at FrankieOne. This is where I share thoughts and things I’m learning along the way.

I’m interested in the whole customer journey, from getting started to what keeps people coming back. A lot of my work is about helping products grow, making platforms work better together, and figuring out where AI can make things easier for customers and teams.

Outside of product, I photograph people, places, and the moments in between. Mostly on my iPhone, though I’m currently mucking around with the Fujifilm X-Half. I like making things, and paying attention to the small details.


Recent

Sep 2026 Your roadmap is answering the wrong questionnotes
Sep 2026 Making ideas tangible, earliernotes
Aug 2026 Who Is “The Business,” Exactly?notes
Jun 2026 What two days of chaos taught me about planningnotes
Jun 2026 Product vs Platform: does the distinction actually matter?notes
May 2026 My User Manualnotes